Purchasing and Order Processing

Customers can purchase J&T courier service through a website, application, or place an order at the nearest Drop Point branch manually. Once an order from the customer is received, J&T staff will do order processing in order to deliver the customer’s parcels.

Order processing is represented by a number of activities included in the customer order cycle. J&T Express literally go through each of the flow in order processing:

1. Order preparation.

A customer comes to the branch to drop off the parcels. They will fill the order form with the help of a J&T sales representative. The order form will be processed and submitted to the system.

2. Order transmittal

J&T will proceed with order transmittal. This process includes transferring customer information into order entry. The customer able to give information about the parcels, the sender and receiver address with contact number.

3. Order entry.

J&T staff is directed to check whether the parcel can be delivered or not. The parcels should not contain prohibited or harmful goods such as drugs. If the parcel has been approved by J&T, there is no order cancellation to be made.

4. Order filling.

Order filling is the process of delivering parcels to customers. J&T set up a schedule for delivering the parcels to the customer. In addition, J&T must carry out shipping document preparation include a bill of lading and insurance to deliver the parcel of premium goods. Bill of lading serves as proof of customer parcel’s condition on delivery process. It will ease customers to claim J&T to pay for a refund if parcels received are damaged.

5. Order status reporting.

The last flow of order processing is order status reporting. This activity ensures that high customer service is achieved by keeping the customer informed of any delays in the delivery process. During the delivery process, J&T implements tracing and tracking the order for customers. Customers can monitor each of the delivery parcel’s status at the J&T Express website or mobile application until the parcel is successfully delivered. J&T believes each of the flow in order processing may increase customer service if done superbly. Hence, order processing is one of the crucial parts that any company should accomplish excellently to be ahead of competitors.